![]() Access the Genesys Cloud Voice / Number Management page and take note of the total number of DID and toll-free numbers you own.To reconcile NRC/MRC: local Number – Prepay The Telco Usage Charges section of the invoice includes non-recurring charges (NRC) and monthly recurring charges (MRC) that are not reflected in the CDR detail. Non-recurring and Monthly-recurring charges Note: For the invoice rows there might be a “US” and “International” breakout. The number in the CDR Total Cost column will match total of the numbers in the “Extended Outbound Calling Service” + “Inbound Calling Service” + “Outbound Calling Service” rows in the invoice. ![]() To reconcile the Telco Usage Charges section of the invoice to the Call Detail Record (CDR): Inbound Call placed from a US territory, Alaska or Hawaii phone number to a toll-free number. Inbound call placed from a Canada phone number to a toll-free Number.Ĭanada Extended Toll-free Inbound Calling Inbound call placed from a US phone number to a Canada phone number. Outbound call placed from a Canada phone number to a US phone number. Outbound call placed from a Canada phone number to a Canada phone number. † – Usage group ZZ is for international calls to or from calling zones not listed in GCV’s standard calling plan. Outbound call placed from a US local number destined to an international phone number. US International Outbound Calling Service Outbound call placed from a US extended local number destined to either a US local number or US extended local number. Outbound call placed from a US local number destined to a US local or toll-free Number. This includes Alaska, Hawaii, Puerto Rico, and the US territories. Inbound call received from outside lower US 48 states. US Extended Toll-free Inbound Calling Service Inbound call received to a US toll-free number. Inbound call received within the lower US 48 states. The following tables contain details on what items you should use to create your filters. Filter your usage reportĪfter you download your usage report, you can use your spreadsheet’s filter feature to filter the report to match the line items/descriptions on your invoice. After a full month of service, all numbers will reflect the monthly recurring charge. ![]() This could result in multiple lines on the invoice that all have the same description, but different quantities and rates. Note: Phone number charges are pro-rated, so any mid-billing-cycle purchases will appear with a charge that is lower than the standard price. ![]()
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